All of the products at Calm Cozy Chic are printed to order and are dispatched from the UK. This means that your order, is indivdually printed and fulfilled just for you.

Delivery times can take a little longer, than ready to ship products. Depending on your order, this can take around 2 - 7 days to print, fulfill and ship out to you from the UK.

Depending on where you live in the world, you should receive your items from 5 - 28 days.

If any delays occur whilst your order is being fulfiulled, I will always let you know and keep you updated until your item is ready for shipment.

If you want more information regarding your our product times, or order details. You can reach me through email info@calmcozychic.com or through the Contact Form on this site.

Yes don't worry, you will be sent shipping and tracking information after you order is shipped.

In the first instance, you'll receive a confirmation email, just to confirm your purchase and shipping address.

Then once your order has been shipped, we will contact you with the relevant information on your estimated delivery times. This also includes tracking information, so you can keep up to date on your order and it's arrival.

If you have any queries, please get in contact either using the contact form or through email info@calmcozychic.com

Unfortunately, I have no idea if Custom Charges will be issued at the time of your order. As this is decided by your countries laws and regualations.

I understand how frustrating this can be. For more information on this, please refer to our Custom Charges page, under the Help section of this FAQ.

I want all our customers to be happy with their purchase. Yes absoloutely, we will issue a refund, or exchange, which ever you prefer.

Please refer to the Exchange and Refunds infomation, of this FAQ, under the Help section for guidance.